Guideline 2.3.7
Guideline 2.3.7 - Accurate Metadata: Price References in App Name or Metadata
Our Take
Apple is rejecting your app because its name, subtitle, description, or screenshots contain references to pricing -- including the word 'Free'. Apple prohibits prices, price reductions, or 'free' designations in metadata because the App Store already displays pricing information, and including it in your listing creates a potential mismatch if prices change. This is one of the more surprising rejections for developers because 'Free' seems like a legitimate descriptor. But Apple's logic is that the App Store prominently shows the price (or 'Get' for free apps), so including it in your metadata is redundant at best and misleading at worst (e.g., if you later add a price). The rejection also covers promotional pricing language in screenshots like 'Limited Time: 50% Off!' or 'Premium features now included free!' Screenshots are considered metadata and must follow the same rules.
Resolution Guide
Remove 'Free' from the app name and subtitle
If your app is called 'PhotoEdit Free', change it to 'PhotoEdit' or 'PhotoEdit Lite'.
Remove pricing from description
Delete phrases like 'Download for free', 'No subscription required', '$4.99/month', or any specific prices.
Update screenshots
Remove any text overlays mentioning pricing, discounts, or 'free' from all screenshot assets.
Check promotional text
The promotional text field (which can be updated without a new version) must also be free of pricing language.
Remove from What's New
Check your release notes for pricing references like 'Now free for a limited time!'
Prevention
Example Rejection Email
Before & After
App name: 'TaskMaster Free - To Do List' with screenshot text overlay: 'Premium Features Now FREE for Limited Time!'
App name: 'TaskMaster - To Do List' with screenshot showing the actual feature in use, no pricing text
What changed: Apple manages pricing display on the App Store. Your metadata should describe features, not prices.
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- Guideline 2.1 - App Completeness: Crashes on Launch
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- Guideline 2.1 - App Completeness: IAP Products Not Found in Binary
- Guideline 2.1 - App Completeness: Missing App Icon